You will receive alerts when you have downloaded the app and/or are logged into your EMMA Admin (www.emmaadmin.com) user account and your group is selected, and a message or event is sent to this group.

If your device is set to update when a new time zone is entered, your notifications will be changed to show on the alerts the time zone you are in automatically.

Yes, if you provide your cell phone / mobile number to your administrator you can still receive EMMA alerts via SMS text message, if your EMMA account specs include texting.

Even if you do not want to download the EMMA app, providing your cell/mobile phone number will allow you to receive text notifications for any urgent alert sent by your EMMA site administrator(s), without you having the EMMA app on your smart phone.

If your phone’s notifications are silenced, you will not receive an audible message without further settings updates. If your phone allows a notification preference setting for individual contacts, you can set EMMA to bypass a silenced phone. If your phone allows this setting override, please input emma_sms@emmaadmin.com to allow notifications even when the phone is on silent mode.

Emergency procedures, maps, and emergency contact phone numbers that are specific to those in your organization. EMMA is a one-stop tool that stores all of this information and makes it easier for EMMA Users and Admins to notify the appropriate parties per the emergency plan.  In addition, EMMA allows EMMA Admins to execute on emergency plans and related proper communication very easily through the use of EMMA’s technology.

The use of EMMA is for any situation that requires notification to others of a threat or urgent situation.  In addition, EMMA facilitates communication between you, EMMA site administrators, and/or 911 personnel. EMMA is a tool for both prevention and safety (SOS, 911 embedded call button, etc.) of users before during or after urgent situations.  Please use EMMA as instructed by your EMMA site administrators. In general, ‘off shelf’ EMMA accounts and subscriptions can be used if there is a fire, lockdown or lockout, suspicious activity, medical emergency, inclement weather, anonymous reporting or bullying reports, and urgent ‘see something- say something’ threats or events.

EMMA is built to facilitate communication and notifications and will always push notify.  EMMA accounts can have text messaging and email messaging also turned on and redundantly or alternatively sent.  Push notifications appear on your smartphone or PC/connected device just seconds after they are sent. This surpasses text messaging as the fastest form of communication which during any mass emergency event can stack on cell towers delaying messages and responses.

EMMA provides for effective modern-day notification, 2-way communication, and emergency management for counties, towns/municipalities, colleges, school districts, large employers and workplaces, hospitality facilities and destinations, hospitals, security companies, and any organization that has many people or attendees on one or multiple premises that needs to manage alerts or notifications and communication to those persons at any time. It allows for effective communication without cell tower connection or data delays caused by the wireless emergency alert notification system during mass disaster/mass use events.  EMMA works on any connected device via cell data, network connection, or WIFI, hotspot or emergency mobile ad hoc network (WANET or MANET) or mesh network connection. In addition, it allows management via a dashboard EMMA Admin to improve the communication and data flow during the first many minutes of a threat or incident.  Thus, EMMA is unique in that it allows new technology to overcome delays in communication and improve self-sufficiency to prevent or more quickly shut down threats and emergencies and improve outcomes.

No.  EMMA only reports any user’s location at a point in time and this location data is encrypted but can be read by Admins on your EMMA account or 911 users integrated with EMMA accounts, if desired.  Location data is very helpful for emergency management and improving response times.

Yes, data protection, encryption, and backup systems are in place.  Amazon Web Services (AWS) servers for EMMA are mirrored servers are in many locations.  Personal information (PI) in EMMA is limited but encrypted/unreadable due to standard industry best practices followed by Think Safe.

The icon active shooter allows for no audible alert during active violence events where it is important to stay quiet and run, hide or fight.  Phone vibration mode will take over and notifications will appear on PC/other devices without an audible warning.

The only technology you need is the capability to access the internet or be connected to a network or hotspot/WIFI/cell phone data in order to allow the EMMA notifications to work.

EMMA uses Google and Apple maps.  To change the setting for type of map, select “Settings” from the “3-Line Menu Icon” in the top left > Select “Standard” or “Satellite” or “Hybrid”.

No need to worry. EMMA has built-in user interface tools to prevent and decrease accidental EMMA use.  EMMA has a password feature and a PIN feature (2-step) to prevent accidental emergency notification triggers. Simply do not share your password and PIN.  In the event of accidental use, it is easy for your EMMA Admin to shut down the EMMA notification in the rare event this would somehow occur.

SMARTPHONE OR MOBILE DEVICE

Once you have downloaded EMMA, type in your username and password > Select “Log In”.  You may also select “Remember me” to allow future use of EMMA to be instant without any data entry of your username and password.

Please make sure you have the most recent updated version of the EMMA App downloaded, notifications allowed, and your location services for EMMA turned on. For android devices go to google play and for iOS devices go to the app store to check for new version releases. Please make sure locations are turned on and allowed on your device. If these permissions are allowed, please get in contact with your site administrator for EMMA to be sure you are in the correct group.

In your EMMA mobile app: Press the "3-Line Menu Icon" on top left corner and Select “Profile” > Select “Edit” at bottom of screen > Type in your current password > “Submit” > Type in new password and select “Submit”.

You will need to update the mobile application if your mobile device is not setup to automatically update apps when new releases are available in the app store.  For Android devices go to Google Play and for iOS devices go to the App Store to manually get the update to the app when there are new version releases if you do not allow automated updates to apps.

Active EMMA users inside groups selected by the alerting Admin will receive an alert when they have the app downloaded on their device or when they are setup to receive text messages.

If you have pressed the “3-Bar Menu” in the app, you can get back to the main home screen (map) by pressing “Map”. 

EMMA Users with permission to do so and EMMA Administrators. Please contact your EMMA administrator if you have questions about your EMMA user permissions.

Go to the top left corner where the "3-Line Menu Icon" is shown and select Logout.

Go to the top right corner where your Username is shown and click on your name.  Select Logout.