WHAT IF I FORGOT MY PASSWORD?
If you have forgotten your password, select “Forgot Password” or “Lost Your Password” on the main Log In screen on the EMMA App or EMMA… Read More »WHAT IF I FORGOT MY PASSWORD?
FAQs
IF I CAN’T LOG IN TO MY EMMA ACCOUNT, WHO DO I NEED TO GET IN CONTACT WITH?
Please get in contact with your site administrator for EMMA. Please remember that logins expire annually (or as specified for your EMMA account per industry… Read More »IF I CAN’T LOG IN TO MY EMMA ACCOUNT, WHO DO I NEED TO GET IN CONTACT WITH?
WHY CAN’T I LOG INTO MY ACCOUNT?
When you are trying to log in, please make sure the username and password are being typed in correctly. As a reminder, make sure you… Read More »WHY CAN’T I LOG INTO MY ACCOUNT?
WHAT DEVICES SUPPORT THE EMMA MOBILE APP?
Android Devices: version 6.0+ and iOS (iPhone and iPad): version 10.2+
WHY CAN’T I DOWNLOAD THE EMMA APP ON MY DEVICE?
Is your device connected to your cell data and/or internet (WIFI)? If you are on WIFI disconnect and see if you can download using your… Read More »WHY CAN’T I DOWNLOAD THE EMMA APP ON MY DEVICE?
HOW DO I GET BACK TO THE MAIN EMMA SCREEN?
If you have pressed the “3-Bar Menu” in the app, you can get back to the main home screen (map) by pressing “Map”.
HOW DO I UPDATE THE EMMA APP? WHEN DO I NEED TO UPDATE?
You will need to update the mobile application if your mobile device is not setup to automatically update apps when new releases are available in… Read More »HOW DO I UPDATE THE EMMA APP? WHEN DO I NEED TO UPDATE?
WHY CAN’T I RECEIVE NOTIFICATIONS FROM EMMA?
Please make sure you have the most recent updated version of the EMMA App downloaded, notifications allowed, and your location services for EMMA turned on.… Read More »WHY CAN’T I RECEIVE NOTIFICATIONS FROM EMMA?
CAN SOMEONE ACCIDENTLY PRESS AN EMERGENCY NOTIFICATION WITHIN EMMA?
No need to worry. EMMA has built-in user interface tools to prevent and decrease accidental EMMA use. EMMA has a password feature and a PIN… Read More »CAN SOMEONE ACCIDENTLY PRESS AN EMERGENCY NOTIFICATION WITHIN EMMA?
HOW DO I CHANGE MY MAP VIEW FROM STANDARD TO SATELLITE OR HYBRID IN MY EMMA APP?
EMMA uses Google and Apple maps. To change the setting for type of map, select “Settings” from the “3-Line Menu Icon” in the top left… Read More »HOW DO I CHANGE MY MAP VIEW FROM STANDARD TO SATELLITE OR HYBRID IN MY EMMA APP?